The Outsourcing Advantage: Insights from Africa’s Next-Gen BPO Partner

Outsourcing to Africa
The Bangalore Burden
A. O. A. O.

The Bangalore Burden

For twenty years, the decision to move a finance function to Bengaluru was a reflex. The proposition was simple: take routine knowledge work, send it to a city with an inexhaustible supply of English-speaking graduates, pay a fraction of Western wages. No procurement committee had to justify it. No CFO was ever sacked for following the herd. The herd, however, has bid up the price of the pasture.

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